At Concentric Rehabilitation, our number one priority is keeping our team, clients and the wider community safe. Our executive team is closely following the guidelines and updates from the Department of Health and World Health Organisation. Our doors are still open and we are maintaining normal operating hours.
We have though introduced a number of additional infectious control measures to prevent the spread of COVID-19. These are in addition to our everyday hygiene and infection controls:
- Ensuring hand sanitiser is readily available
- Ensuring therapists are washing their hands with soap and water before and after every treatment
- Cleaning and disinfecting all surfaces such as plinths, benches, floors, machines and equipment
- Adhering to state health requirements relating to infection control and hygiene policies
To further reduce the risk of COVID-19 spreading, we have implemented additional standards:
- Screening all clients and therapists to ensure they are healthy and well and have not been in contact with anyone who has travelled to high or moderate risk countries
- Ensuring the use of disinfectant and washing of hands-on arrival for all clients
- Ensuring all team members are checking their temperature at least twice a day
- Requesting contactless payment from clients where possible
- Requesting that unwell clients, or those who have recently travelled overseas, reschedule their appointment after 14 days of isolation
Why We Are Taking These Measures
These measures are in place to protect those move vulnerable in our community. Please watch the below message from one of our executive team, Nicholas Young, on why we are taking these measures and some simple steps you can take to stop the spread of COVID-19.
Psychology - Telehealth
Medicare has released temporary measures to help people to access psychology services in their home while they undergo self-isolation or quarantine, and reduce the risk of exposure to COVID-19 for vulnerable people in the community. If you believe you are eligible to receive these benefits, please contact your local clinic and speak to one of our staff members who can help coordinate an online psychology appointment.
You may be eligible to receive bulk-billed telehealth services if you meet one of the criteria below:
- Isolating yourself at home on the advice of a medical practitioner, in accordance with home isolation guidance issued by the AHPPC, and if you meet the current national triage protocol criteria for suspected COVID-19 infection after consulting with either the national COVID-19 hotline, state COVID-19 hotlines, registered medical or nursing practitioner or COVID-19 trained health clinic, triage staff.
- You are over 70 years old
- Aboriginal and Torres Strait Islander people aged over 50
- You have a chronic health condition or are immunocompromised
- You have a new baby or are pregnant.
This temporary provision is also available for those seeking psychological services under a work cover claim.
Currently, this provision is only applicable for psychological services. We will be keeping a close eye on changes as they happen and will update this page if the provision changes to allow for additional services.